⚠️ Important Notice – System Transition

Effective November 3, 2025, ZimVie’s core business processes—including order management, billing, and supply chain operations—will run through Oracle Cloud.  

Oracle Cloud is an advanced enterprise resource planning (ERP) platform that will help us improve the way and speed with which we operate, interact, and deliver value to our customers around the world. This change is part of a broader initiative to modernize our systems and enhance your overall experience with ZimVie.

What’s not changing:

On Friday, Oct. 31, ZimVie will remain open for business and support your needs as usual (i.e., standard requests, technical support, order intake, etc.) with order shipments resuming on Monday, Nov. 3.

Your dedicated ZimVie representative, our products and services, and our commitment to service remain the same. All of your account information, including billing, open transactions, and transaction history (eServices orders), will be migrated to Oracle Cloud.

What it does mean for you during our system transition:

U.S. and Canada

Friday, Oct. 31, we will be accepting orders via Customer Service, but unable to ship until Monday, Nov. 3.  

  • eServices will be unavailable starting at 5:00 p.m. EST on Thursday, Oct. 30, until we resume business on Monday, Nov. 3. eServices account information (order history, payments, invoices, etc.) may not reflect up-to-date information until Monday, Nov. 3.

  • Product returns cannot be processed on Friday, Oct. 31, until we resume business on Monday, Nov. 3.

  • Consignment portal transactions will not process from 5:00 p.m. EST on Thursday, Oct. 30, until Monday, Nov. 3, though the portal will remain accessible for updates and scans.

  • ZimVie Milling Center (BellaTek): Cases submitted by Wednesday, Oct. 29, at 3 p.m. will ship as normal. Cases received after that time through Friday, Oct. 31, should expect a 1–2-day delay. 

  • Payments can be accepted via eServices until 5:00 p.m. EST or by calling Accounts Receivable until 6:00 p.m. EST on Thursday, Oct. 30. The Accounts Receivable team is available to take your calls on October 31, and those payments will be posted on Monday, Nov. 3.

Spain, France, and Germany

Friday, Oct. 31, we will be accepting orders via Customer Service, but unable to ship until Monday, Nov. 3.  

  • ZimVie’s eServices (in applicable countries) will be unavailable starting at 5:00 p.m. CET on Thursday, Oct. 30, until we resume business on Monday, Nov. 3. Additionally, eServices account information (order history and invoices) may not reflect up-to-date information until Monday, Nov. 3.

  • Product returns cannot be processed on Friday, Oct. 31, until we resume business on Monday, Nov. 3.

  • In applicable countries, payments can be accepted by calling Accounts Receivable until 6:00 p.m. CET on Thursday, Oct. 30. The Accounts Receivable team is available to take your calls on October 31, and those payments will be posted on Monday, Nov. 3.

Next Steps:

Please plan ahead for any impact these activities may have on your practice and place orders in advance if needed.

If you have questions, please reach out to your local ZimVie contact.

We apologize for any temporary disruption this may cause and thank you for your continued trust in ZimVie. We’re proud to bring you a better, more responsive customer experience through this important investment and are working hard to ensure a smooth transition.