Customer Service & Technical Support

You have two easy options to request a ZimVie Dental account:

Effective 11/17/2023

This policy covers courtesy returns and exchanges by customers in the United States and Canada for all products sold by ZimVie Dental (“Qualified Products”), with the exception of products derived from human tissue and patient specific products. This policy does not address returns and exchanges in connection with product non-conformances. Please contact ZimVie Dental's Customer Service to complete a Product Experience Form in such circumstances.

Return Policy

A purchaser may return any “Qualified Product” in resaleable condition within 1-90 days of invoice date for full credit or 91-180 days of invoice date less a 15% restocking fee.  The 15% restocking fee is waived when requested through eServices.

Exchange Policy

A purchaser may exchange any ZimVie “Qualified Products” within 365 days of the invoice date for other “Qualified Products” within the same product families as determined by ZimVie.  (e.g., implant for implant, abutment for abutment, membrane for membrane, etc.) The replacement ordered products must be of equal or greater value than the exchanged products; the purchaser will be charged the price difference. 

Freight charges will apply to exchanged product shipments.

All returned or exchanged ZimVie Dental product must be

1. returned in its original, unopened package (including autoclavable product);
2. a non-expired and currently offered ZimVie Dental product (expired and discontinued products are excluded);
3. returned freight prepaid to 4555 Riverside Drive, Palm Beach Gardens, Florida 33410 (Attention: Returns Department) accompanied by the ZimVie Dental Return Authorization Number provided by ZimVie Dental’s Customer Service Department and
4. received by the Returns Department within the time frames specified above. ZimVie Dental products not meeting these criteria will not be accepted for return or exchange.

Returned and exchanged product lot numbers will be checked to ensure compliance with the time limitations referenced in this policy. ZimVie Dental reserves the right, in its sole discretion, to (a) decline any return or exchange if product with alternative lot numbers is provided in place of product purchased within the time limits herein, or (b) terminate the eligibility of any customer from this courtesy return policy in the event of suspected abuse or fraud.

Human Tissue products may neither be exchanged nor returned for any reason other than verifiable defect or non-conformance with specifications. Order or shipment discrepancies must be reported to Customer Service within three (3) business days of delivery.